Articles about HarePoint HelpDesk for SharePoint

Detailed overview of HarePoint HelpDesk for SharePoint​

HarePoint HelpDesk is a ready-made customer support system for internet and intranet sites based on the SharePoint platform. This solution allows you to create an efficient system for processing incoming support requests. In this article you will see how you can easily deploy and use this solution.

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How to customize a HarePoint HelpDesk form to create new requests using InfoPath Designer​

In this article you will see how you can easily customize HarePoint HelpDesk forms according to your needs using InfoPath Designer. Using InfoPath customized forms across sites within the same Site Collection is also described. ​​

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Automation of request processing based on declarative workflows

The main task of the technical support service is to ensure a permanent quality level of the services furnished. If the tech support load is relatively low, maintaining the service quality is easy. However, with the increasing load, as well as complicating structure of the service itself, problems of the process automation move to the forefront. In this article we will consider how the described SLA rules are handled by the HarePoint HelpDesk workflows.

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Workflow algorithm for requests processing

In this article we will review workflow logic of HarePoint HelpDesk for SharePoint. The use of declarative workflows for automation of requests processing in HarePoint HelpDesk for SharePoint is one of the priority tasks of product options implementation. 

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