HarePoint HelpDesk is a ready-made customer support system for internet and intranet sites based on the SharePoint platform. This solution allows you to create an efficient system for processing incoming support requests. In this article you will see how you can easily deploy and use this solution.
Details about the installation and configuration of HarePoint HelpDesk can be found in the HarePoint HelpDesk documentation. However, if you need a system for receiving and processing customer requests "here and now", you can create it in 10 minutes with HarePoint HelpDesk, 5 of these minutes will be spent on the automatic installation of the product and 5 other will be spent on its configuration.
This article contains an overview of the sharepoint issue tracking process. The main article's subjects: common definition of issue tracking system, short analysis of SharePoint Issue Tracking List features and some remarks about HarePoint HelpDesk as issue tracker tool in SharePoint environment.
In this article you will see how you can easily customize HarePoint HelpDesk forms according to your needs using InfoPath Designer. Using InfoPath customized forms across sites within the same Site Collection is also described.
This article overviews new reporting features in HarePoint HelpDesk for SharePoint 16.5 version. Reports designer, custom reports, reporting dashboard, permission management and all other improvements are presented here.
In this article we will review workflow logic of HarePoint HelpDesk for SharePoint. The use of declarative workflows for automation of requests processing in HarePoint HelpDesk for SharePoint is one of the priority tasks of product options implementation.
The main task of the technical support service is to ensure a permanent quality level of the services furnished. If the tech support load is relatively low, maintaining the service quality is easy. However, with the increasing load, as well as complicating structure of the service itself, problems of the process automation move to the forefront. In this article we will consider how the described SLA rules are handled by the HarePoint HelpDesk workflows.
The article describes the basic step-by-step scenario of HarePoint HelpDesk Demo site
usage. You can find the essential information: how to activate your personal demo site, set up admin and user accounts, create testing requests and so on.