HarePoint HelpDesk for SharePoint editions comparison

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HarePoint HelpDesk Editions
Features Basic Standard
Helpdesk interface localization
Customizable administrator and user interface
Workflow support
Basic reporting system
Advanced reporting system
Web-based submission of requests
Email notifications system
Report subscription support
KPI / advanced reporting system
SLA support
Answer templates support
E-Mail-based submission of requests
Requests archiving

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