HarePoint HelpDesk for SharePoint Editions comparison and roadmap

HarePoint is actively improving HelpDesk for SharePoint and adding requested new features. Subscribe to our newsletter and follow us in social media for our announcements.

HarePoint HelpDesk Editions
Features Basic Standard
Helpdesk interface localization
Customizable administrator and user interface
Workflow support
Basic reporting system
Advanced reporting system
Web-based submission of requests
Email notifications system
Report subscription support
KPI / advanced reporting system
SLA support
Answer templates support
E-Mail-based submission of requests
Requests archiving

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