We are here to help you with anything you need. We welcome any comments, suggestions or questions and are available via online chat, support tickets, phone, fax and email.
- Support via our on-line ticket system on our web-site. This is the recommended and most reliable way of requesting technical support. The given system requires registration with specification of login name and password. It is a system of tickets (requests). You will receive an automatic reply confirming the reception of your request. The maximum time of reply to a placed ticket is 48 hours, but real response times are usually on the same day. This is not a forum, problem solving is performed personally and all transferred information is available only to the employees of HarePoint technical support department and the user who placed the current ticket. After the problem is solved, the ticket is closed. Also, tickets are closed automatically in two week if no new messages appear in it.
- Support via Email. Send your support issues or sales questions to [email protected].
We will answer your query within 1 business day or less, depending on your time zone.
We support the customers via email but we strongly recommend using our on-line ticket system due to possible problems with anti-spam systems.
- You can call our support team during our business hours which cover European and North American business hours (9am to 12am GMT and 5am to 7pm US Eastern Time). Call to our toll-free number in the USA: 1-877-923-01-11.
- You can arrange an online chat with our representative regarding sales or support issues. To start a chat, please click the chat icon placed in the right bottom corner on any page in HarePoint.com. If the chat operator is unavailable, please leave your request in the tickets form.
- Support via FAX. You can send the message to us by means of fax. The fax service is available on the number +1 (419) 8210730, working non-stop 24/7.