An outstanding helpdesk solution for your SharePoint environment
that boosts the quality of your IT support service to the highest
level and ensures efficiency and transparency as well.
What will HarePoint HelpDesk do for your company?
How does HarePoint HelpDesk improve your support service?
Zero the number of forgotten or neglected requests by using a set of automatic notifications and escalation features.
Reduce the number of requests by automatically displaying articles realated to the question from the integrated Knowledge Base before the request is submitted.
Speed up replies with the help of reply templates available to HelpDesk operators.
Minimize time between receiving a request and starting a process with the help of automatic request assignment tool.
Involve co-workers in the resolution of the requests by assigning personal tasks to them.
Why is investing in HarePoint HelpDesk a good decision?
Deployment of the product takes about one hour and our specialists can assist you with it.
There is no need modify, change or expand your current SharePoint infrastructure. The product works as a website in your current SharePoint farm and doesn't have any additional requirements.
One-time fee for the product license.
Free version updates and technical support for one year.
Free license for all test environments.
Take a look inside HarePoint HelpDesk for SharePoint:
Next actions to organize and level up your service team.
We use HarePoint HelpDesk in the IT department to track user and system issues. Typically, we use the HelpDesk to manage issues that do not require an immediate and known response.
Tampa Bay Lightning
Our users are very happy that they get alerts and responses to their IT issues and management is very happy to be able to see our results of HelpDesk work.
Fraser Coast Regional Council
HR Supervisors are now able to track where the request is at, who is responsible, response times, type of queries, etc.
Joseph Ribkoff Inc.
I installed and configured SharePoint and bought and installed the HarePoint Help desk. Since then our users have generated 369 tickets and currently we have 56 tickets opened of IT support to resolve. So it's working great.