Fraser Coast Regional Council
Person: Harry Singh
Company web site: http://www.frasercoast.qld.gov.au
Maybe HelpDesk type emails are being managed using Outlook. No way of tracking what sort of calls, duration, and if the emails/questions are being answered on time.
HarePoint HelpDesk for SharePoint
"Guinea pigs" are the HR team. HR Supervisors are now able to track:
- where the request is at?
- who is responsible,
- response times,
- type of queries
HelpDesk emails are easier to manage. Eliminate the use of Outlook to manage these sort of emails.