Manage HelpDesk emails in SharePoint

Fraser Coast Regional Council

Person: Harry Singh

Company web site: https://www.frasercoast.qld.gov.au/

Situation:
Maybe HelpDesk type emails are being managed using Outlook. No way of tracking what sort of calls, duration, and if the emails/questions are being answered on time.

Solution:
HarePoint HelpDesk for SharePoint

Result:
"Guinea pigs" are the HR team. HR Supervisors are now able to track:

• where the request is at?
• who is responsible,
• response times,
• type of queries
• etc.

Bottom line:
HelpDesk emails are easier to manage. Eliminate the use of Outlook to manage these sort of emails.