Person: Harry Singh
Company web site: https://www.frasercoast.qld.gov.au/
Situation:Maybe HelpDesk type emails are being managed using Outlook. No way of tracking what sort of calls, duration, and if the emails/questions are being answered on time.
Solution:HarePoint HelpDesk for SharePoint
Result:"Guinea pigs" are the HR team. HR Supervisors are now able to track:
Bottom line:HelpDesk emails are easier to manage. Eliminate the use of Outlook to manage these sort of emails.
View more testimonials
HarePoint products are recognized by thousands of companies