HarePoint HelpDesk for SharePoint
Automatic Ticket Routing in SharePoint

Automatic Ticket Routing in SharePoint

Joseph Ribkoff Inc.

Person: Alejandro Belloc

Company web site: https://www.josephribkoff.com/en-ca/

He have SharePoint foundation and looking to upgrade to SharePoint Enterprise 2013.

HarePoint HelpDesk for SharePoint​

I installed and configured SharePoint and bought and installed the HarePoint Help desk. Since then our users have generated 369 tickets and currently we have 56 tickets opened of IT support to resolve. So it's working great.

Bottom line:
Solved the issue of having a dispatcher as it has an automatic ticket routing by product and product type. Statistics are great to show who the best tech is.

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