HarePoint HelpDesk for SharePoint is a complete ticketing solution for your SharePoint sites that provides a full processing cycle for user requests!
The main features of the new 15.5 version are:
- Support for sending attachments in notification messages is available. Now when technician replies to the user with attachments, they can be send to user in the notification message, so the user will get all the needed information right in the message, without entering the HelpDesk website.
- German and Russian language packs are added into the product installation wizard.
- Search across KB articles is enabled and display of suggested articles to technicians is added when new a new request is created from the Technician dashboard.
- More flexibility added to the notification settings. Now it is possible to configure notifications for new replies by the user and technician individually.
- Attachments can be added to KB articles now.
The full list of release notes is available on the HelpDesk version history page.
You are welcome to update the software on HarePoint HelpDesk for SharePoint homepage.