New version of HarePoint HelpDesk for SharePoint is released

HarePoint HelpDesk is a ready-to-use ticketing system for SharePoint sites allows you to build featured customer service or user helpdesk in some clicks. The solution provides a full processing cycle for user requests!

A new 15.7​ version contains the following improvements:

• new option in grid interface to answer post to multiple tickets simultaneously;
• reports by responsible person now with Support Group filter;
• technicians can now post to tickets via email with a settings for allowing this only for responsible techs or for any tech;
• selection of fields to be included in PDF export of ticket now in form settings view.

The full list of improvements and updates is available at the product history page.

You are welcome to update the software on HarePoint HelpDesk for SharePoint homepage.​​​​​​​​​​​​​​