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New version of HarePoint HelpDesk for SharePoint is available!


HarePoint HelpDesk for SharePointWe are happy to announce a new version (v. of HarePoint Helpdesk for SharePoint!

The new version of the SharePoint helpdesk solution contains a range of of improvements:

  • A new report "Trends by users" is available.
  • The feature: when escalation by SLA rule occurs, notification now can also be sent to the person responsible for the request before escalation.
  • Old messages can be purged from Outbox folder automatically now.
  • A new action "Set level as" has been added to the group of actions for escalation rules.
  • A feature to specify user account from which requests which were sent by email are created.
  • More improvements and fixes.

You are welcome to download the latest version of the product at HarePoint Helpdesk for SharePoint homepage.​​​​​​

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