We would like to announce a new version of HarePoint Helpdesk for SharePoint!
There are some new outstanding features and improvements in the new version of the product:
- possibility to view the history of request changes has been added;
- personal signature with macroses can be used in technician replies now;
- detection of web-page from which requests are created ('must-have' feature for everybody who has request form published on different pages of site);
- possibility to notify users about request creation and to redirect users after submitting a ticket.
The detailed description of features in the new version is available at the product homepage. You are also welcome to download the latest version of HarePoint Helpdesk.