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Meet a new version of HarePoint HelpDesk for SharePoint!

07/10/2019

We would like to present a new version of HarePoint HelpDesk - the solution for SharePoint that allows you to run an intelligent and efficient ticketing system on SharePoint 2019-2010 sites. Let take a look at the list of the main new features and improvements presented in the new version of the product:

  • You can create personal set of request views in the left pane now. This feature allows you to get handy, fast and personalized access to the required groups of requests:

    Personalized request view in HelpDesk


  • Insert images into the request body by adding image file or drag-n-drop. This allows you to illustrate your answers easily; add any corporate identity or disclaimers:

    Adding image to HelpDesk reply


  • Useful UI improvement - filtered columns in the Request dashboard are highlighted now:

    Highlighted filtered columns in HelpDesk dashboard


  • Select multiple files to attach them to the message reply:

    Multiple attachments in HelpDesk


  • New column with the number of tasks assigned to the ticket is added and can be displayed in the dashboard:

    Assigned tasks column in HelpDesk dashboard


  • Technicians can skip notifications about his own responses now:

    Technician notifications in HelpDesk


The complete list of presented changes and fixes can be reviewed on the product's Version History page.

You are welcome to update the product on the HarePoint HelpDesk for SharePoint homepage.


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