Company news

New version of HarePoint HelpDesk is released!

05/02/2014

HarePoint HelpDesk for SharePointWe are glad to announce a new version of HarePoint Helpdesk - the efficient ticketing solution for SharePoint 2010 / 2013.

HarePoint HelpDesk for SharePoint provides an opportunity to launch and operate with advanced ticketing system on your SharePoint site easily. Your helpdesk team will be able to process incoming support requests from users or customers. We have done some important changes in product's interface to significantly improve usability and make request processing more simple and handy.

In the new version (v.15.2.1):

  • Settings page redesigned and updated to improve usability.
  • HelpDesk Technicians can add comments in the tickets that are hidden from users.
  • Links to KB articles can be added to the ticket reply.
  • Added option to specify a custom period of time for analytics reports.

The detailed information and a 30-day free trial of the product are available at the HarePoint HelpDesk for SharePoint homepage.​​​​​​​​


Our valued customers

HarePoint products are recognized by thousands of companies

  • Universite d'Ottawa
  • Wargaming Interactive
  • Raytheon
  • Bank of Canada
  • Byte mobile
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