We are here to help you with anything you need. We welcome any comments, suggestions or questions and are available via online chat, support tickets, phone, fax and email.
- Support via on-line ticket system on our web-site. This is the main and the most recommended way of appealing for technical support. The given system requires registration with specifying of login name and password. It is a system of tickets (requests). The maximum time of reply to a placed ticket is 48 hours. It is not a forum, the problem solving is performed personally and all transferred information is available only to the employees of HarePoint technical support department and the user, who placed the current ticket. After the problem is solved, the ticket is closed. Also, the ticket is closed automatically in two week if no new messages appear in it.
- Support via Email. Send your support issues or sales questions to support@HarePoint.com.
We will answer your query within 1 business day or less, depending on your time zone.
We support the customers via email but we strongly recommend to use our on-line ticket system due to possible problems with anti-spam systems.
- Telephone support is available in business hours (from 7:00am to 5:00pm GMT). Call to our toll-free number in the USA: 1-877-6274522.
- Support via FAX. You can send the message to us by means of fax. The fax service is available on the number +1 (419) 8210730, working non-stop 24/7.