​HarePoint HelpDesk for SharePoint

HarePoint HelpDesk for SharePoint  is a ready-made customer support system for internet and intranet sites based on the SharePoint platform. This solution allows you to create an efficient system for processing incoming support requests. The most outstanding feature of the product in that it is easily deployed and immediately ready for use.

Product Editions

HarePoint HelpDesk is provided in three different editions (Basic, Standard, Enterprise), the main difference between them is the set of included features. Find your edition with this article.

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Product documentation

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• Product brochure:
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Key features of HarePoint HelpDesk for SharePoint

Email-based request submission and responding Quick templates and knowledge base Proactive SLA management Advanced reporting Easy deployment, customization and integration Full list of features Email-based request submission and responding In addition to submitting requests through a form on a web page, users can create requests via email and can continue the conversation either through the form on the site or simply by email without ever visiting the site. The technician can enter a support request in the name of a user with whom, for example, he just spoke to via telephone. After that, the user can interact through the system as the issue is resolved through the web form or via email. Full list of features Quick templates and knowledge base Quick response templates shorten response times for frequently repeated or standard requests, and the built-in knowledge base reduces the number of incoming requests by displaying items from the database automatically when users create new requests through the web form. Full list of features Proactive SLA management The product contains a configurable catalog of services and service levels with automatic monitoring. The built-in constructor allows easy creation of customized rules for the organization for quality control, escalation of incidents, and sending of notifications concerning violations or likely violations of a given SLA. Full list of features Advanced reporting HelpDesk has a set of reports to evaluate and demonstrate the effectiveness of your support services, assess the quality of the work of individual technicians, and to analyze incoming requests. These reports can be viewed in the system itself or received in scheduled emails. Full list of features Easy deployment, customization and integration An outstanding installation wizard allows you to set up the product in minutes; flexible and intuitive customization features allow the product to meet all of your compliance and request processing needs. As a native solution for SharePoint, the product can easily be integrated in your existing web-sites. Full list of features

• Licensing

  Licensing model

  EULA

  Request a quote

• Visit Demo portal

  Visit our demo portal, where the product is deployed and configured.

• On-line presentation

  Schedule on-line demo for you and your team. We will demonstrate the software and answer all you questions.

• Download free trial

  Download the full-functionally 30-day trial to install and test it in your environment. It is absolutely safe and free.