Email-based request submission
In addition to submitting requests through a form on a web page, users can create requests via email and can continue the conversation either through the form on the site or simply by email without ever visiting the site. The technician can enter a support request in the name of a user with whom, for example, he just spoke to via telephone. After that, the user can interact through the system as the issue is resolved through the web form or via email.
Full list of features