HarePoint HelpDesk for SharePoint

An outstanding helpdesk solution for your SharePoint site!

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HarePoint HelpDesk for SharePoint  is a ready-made customer support system for internet and intranet sites based on the SharePoint platform. This solution allows you to create an efficient system for processing incoming support requests. The most outstanding feature of the product in that it is easily deployed and immediately ready for use.

Product datasheet:

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Key features of HarePoint HelpDesk for SharePoint

  • Email-based request submission
    and responding
  • Quick templates and knowledge base
  • Proactive SLA management
  • Advanced reporting
  • Easy deployment, customization
    and integration

Email-based request submission
and responding

In addition to submitting requests through a form on a web page, users can create requests via email and can continue the conversation either through the form on the site or simply by email without ever visiting the site. The technician can enter a support request in the name of a user with whom, for example, he just spoke to via telephone. After that, the user can interact through the system as the issue is resolved through the web form or via email.

Full list of features

Quick templates and knowledge base

Quick response templates shorten response times for frequently repeated or standard requests, and the built-in knowledge base reduces the number of incoming requests by displaying items from the database automatically when users create new requests through the web form.

Full list of features

Proactive SLA management

The product contains a configurable catalog of services and service levels with automatic monitoring. The built-in constructor allows easy creation of customized rules for the organization for quality control, escalation of incidents, and sending of notifications concerning violations or likely violations of a given SLA.

Full list of features

Advanced reporting

HelpDesk has a set of reports to evaluate and demonstrate the effectiveness of your support services, assess the quality of the work of individual technicians, and to analyze incoming requests. These reports can be viewed in the system itself or received in scheduled emails.

Full list of features

Easy deployment, customization
and integration

An outstanding installation wizard allows you to set up the product in minutes; flexible and intuitive customization features allow the product to meet all of your compliance and request processing needs. As a native solution for SharePoint, the product can easily be integrated in your existing web-sites.

Full list of features

Our valued customers

HarePoint products are recognized by thousands of companies

  • Kofax
  • FUJITSU
  • Genève Aéroport
  • Carillion
  • Air Caraïbes
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