Version 14.2 — released on February 21, 2013
- Search by request ID
- Search by request text
- User search by name
- Spam filter
- SLA Rules
- Report export as PDF and XLS
- Report sending by email
- E-mail based request submission
- E-mail based replies to notifications
- Downloading of messages from POP3 and IMAP servers
- Quick response templates
- Knowledge Base
Also, the new version includes:
- Changes in the alert system: now the Outbox document Library is used to send messages and alerts out. This allows you to view the list of sent messages, the status of the operation and even to resend the message.
- New workflow activities were added.
- The settings page to configure alerts was added.
- Workflows have been completely rearranged. Now the workflow monitors requests based on SLA rules.
- Recently viewed requests are displayed in the technician’s dashboard now.
- The capability to create user accounts automatically when a new request is submitted (or when e-mail messages are received) was added.
Version 14.1.0 — released on August 07, 2012
- E-mail supporting is added.
- Search feature is added.
Version 14.0.1 — released on May 18, 2012
- First public version of the product has been released.
Beta Version — released on April 27, 2012
- Beta version of the product has been released.