HarePoint HelpDesk for SharePoint Editions comparison and roadmap

	HarePoint HelpDesk Editions
Features	Basic	Standard	Enterprise
Helpdesk interface localization (EN, DE, FR, RU) *
Customizable administrator and user interface
Workflow support
Basic re​porting system
Web-based submission of requests
Email notifications system
Report subscription support​
KPI / advanced reporting system
SLA support
Answer templates support
E-Mail-based submission of requests
Knowledge base integration
ITIL support
Live chat support
VOIP support
Availability	Available!	Available!	End of 2013
SharePoint 2013 compatibility	Q3 2013	Q3 2013​	2014
Pricing	from € 1299.00$ 1299.00|€ 1299.00|£ 866.00	from € 2499.00$ 2499.00|€ 2499.00|£ 1666.00	from € 5999.00$ 5999.00|€ 5999.00|£ 3999.00

^* ​DE and FR localizations will be available in early 2013.​​​​​​​​​​​​​​​​​​​​​​