How to customize a HarePoint HelpDesk form to create new requests using InfoPath Designer
In this article you will see how you can easily customize HarePoint HelpDesk forms according to your needs using InfoPath Designer. Using InfoPath customized forms across sites within the same Site Collection is also described.
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Automation of request processing based on declarative workflows
The main task of the technical support service is to ensure a permanent quality level of the services furnished. If the tech support load is relatively low, maintaining the service quality is easy. However, with the increasing load, as well as complicating structure of the service itself, problems of the process automation move to the forefront. In this article we will consider how the described SLA rules are handled by the HarePoint HelpDesk workflows.
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Workflow algorithm for requests processing
In this article we will review workflow logic of HarePoint HelpDesk for SharePoint. The use of declarative workflows for automation of requests processing in HarePoint HelpDesk for SharePoint is one of the priority tasks of product options implementation.
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