New version of HarePoint HelpDesk for SharePoint is available!

We are happy to announce a new version (v. 15.2.0.2) of HarePoint Helpdesk for SharePoint!

The new version of the SharePoint helpdesk solution contains a range of of improvements:

• A new report "Trends by users" is available.
• The feature: when escalation by SLA rule occurs, notification now can also be sent to the person responsible for the request before escalation.
• Old messages can be purged from Outbox folder automatically now.
• A new action "Set level as" has been added to the group of actions for escalation rules.
• A feature to specify user account from which requests which were sent by email are created.
• More improvements and fixes.

You are welcome to download the latest version of the product at HarePoint Helpdesk for SharePoint homepage.​​​​​​